On-hold messaging

Keep callers engaged with on-hold messaging that delivers results

CloudMusic on-hold messaging

Silence is the sound of a missed opportunity. Enhance your on-hold experience and make every call count with Messaging On Hold from Mood. Reduce hang-ups, boost sales, and captivate callers with our on-hold marketing solutions.

The Advantages of On-Hold Messaging

1. Reduced Hang-Ups

On-hold messaging keeps callers engaged, reducing the likelihood of them hanging up while they wait. Engaging content can hold their interest and make the wait time feel shorter.

2. Increased Sales Opportunities

Promote products, services, or special offers while callers are on hold. This can turn idle time into an opportunity to drive sales and generate additional revenue.

3. Enhanced Customer Experience

Providing valuable information or entertainment during hold times enhances the overall customer experience. Happy customers are more likely to stay loyal and recommend your business to others.

4. Improved Brand Image

Consistent and professional on-hold messaging reinforces your brand’s image and values. It shows that you care about every aspect of the customer experience, even when they are waiting.

5. Informative Updates

Use on-hold time to share important information such as business hours, upcoming events, or changes in services. This keeps customers informed and reduces the number of repetitive questions your staff needs to answer.

6. Cost-Effective Marketing

On-hold messaging is a cost-effective way to market your business. It maximizes the use of existing phone systems to communicate with a captive audience without additional advertising expenses.

How It Works

Whether you want to promote your latest offerings or enhance your brand image, CloudMusic will create an on-hold solution that connects with your customers in extraordinary ways.


More than 85% of callers prefer on-hold messages over silence. - Cellular Marketing Magazine


of callers make a purchase as a result of something they heard on-hold marketing


Caller retention increases by 40% when on-hold messaging is played. – US West

Discover what sets CloudMusic apart from the rest.

CloudMusic sets itself apart with tailor-made playlists, adaptive algorithms, licensing compliance, brand identity customization, detailed analytics, and a vast licensed library, ensuring an unmatched music experience for businesses.